New England Mint Technical Support
It is very important to
us that your on-line shopping experience at New England Mint is enjoyable
and hassle-free. Should you experience any difficulties or wish to report any
inconsistencies, pricing, graphic or typographical errors - or wish to make
any process related suggestions, please do not hesitate to contact us in this
If your experiencing
problems with the website - please, first see if the problem you are having
is addressed in the Common Quick Fixes listed below. If you have tried the solutions
below and are still having difficulties or the problem is not an issue that
is addressed below - then please contact our Technical Support Department to
report the problem.
In most instances during
business hours a technician will be able to respond to your inquiry within a
day. In some instances it may take longer, and in any circumstance you will
always receive a response within 2 business days.
Technical Support Here
Will Not Accept My Credit Card - Returns Invalid
Credit Card Error
CAUSE:This problem is most often associated with the manner in which
the credit card number has been entered and not with the validity of your credit
card. Our Card entry field will filter out
invalid characters that may be entered in the Card Number Field.
CORRECTIVE ACTION:Re-Enter Your
Credit Card Number - MAKING SURE not to use any SPACES, DASHES, SLASHES or other
Clicking the 'Add to Shopping cart' BUTTON fails to transfer my product to the shopping cart
CAUSE:This is generally a security authorization problem on the secure
CORRECTIVE ACTION:Return to the product page and try again - this usually works.
Can Not Log-In to My Account
-Invalid Username or Password
CAUSE:There are a couple of reasons that this may occur.
The first: If you are a customer who created an account on the OLD NewEnglandMintCoins.com
Website and are trying to login using the same account information - unfortunately,
some information did not transfer when we changed our hosting server.
You should be able to create a new account using the email address you previously used.
You can have customer service enter an email address if you did not use one for your previous orders.
The second cause: The username and password fields are case sensitive.
CORRECTIVE ACTION: If the problem
is that you are using an account from the old NewEnglandMintCoins.com site, then
you must create a new account on this website (you may use the same email and
password). We apologize for the inconvenience this causes,
but it was not possible for the previous hosting company to transfer the account
The second cause: Enter your information using
the proper case. If the problem still persists - send an email to CustomerService@newenglandmintcoins.com,
include your name, zip code and email address.
You will receive a return email with valid login information.