New England Mint
Home Facts and Questions Customer Service Contact Us Log In Shopping Cart
 
 
 
 
New England Mint Technical Support

It is very important to us that your on-line shopping experience at New England Mint is enjoyable and hassle-free. Should you experience any difficulties or wish to report any inconsistencies, pricing, graphic or typographical errors - or wish to make any process related suggestions, please do not hesitate to contact us in this regard.

If your experiencing problems with the website - please, first see if the problem you are having is addressed in the Common Quick Fixes listed below. If you have tried the solutions below and are still having difficulties or the problem is not an issue that is addressed below - then please contact our Technical Support Department to report the problem.

In most instances during business hours a technician will be able to respond to your inquiry within a day. In some instances it may take longer, and in any circumstance you will always receive a response within 2 business days.

Contact Technical Support Here

PROBLEM: Will Not Accept My Credit Card - Returns Invalid Credit Card Error
CAUSE:This problem is most often associated with the manner in which the credit card number has been entered and not with the validity of your credit card. Our Card entry field will filter out invalid characters that may be entered in the Card Number Field.
CORRECTIVE ACTION:Re-Enter Your Credit Card Number - MAKING SURE not to use any SPACES, DASHES, SLASHES or other non-numerical characters.

PROBLEM: Clicking the 'Add to Shopping cart' BUTTON fails to transfer my product to the shopping cart
CAUSE:This is generally a security authorization problem on the secure server.
CORRECTIVE ACTION:Return to the product page and try again - this usually works.

PROBLEM: Can Not Log-In to My Account -Invalid Username or Password
CAUSE:There are a couple of reasons that this may occur.
The first: If you are a customer who created an account on the OLD NewEnglandMintCoins.com Website and are trying to login using the same account information - unfortunately, some information did not transfer when we changed our hosting server. You should be able to create a new account using the email address you previously used. You can have customer service enter an email address if you did not use one for your previous orders.
The second cause: The username and password fields are case sensitive.

CORRECTIVE ACTION:
If the problem is that you are using an account from the old NewEnglandMintCoins.com site, then you must create a new account on this website (you may use the same email and password). We apologize for the inconvenience this causes, but it was not possible for the previous hosting company to transfer the account information.
The second cause:
Enter your information using the proper case. If the problem still persists - send an email to CustomerService@newenglandmintcoins.com, include your name, zip code and email address. You will receive a return email with valid login information.


We Accept VISA, MasterCard, American Express or Discover credit cards

New England Mint
16353 Cabernet Drive
Delray Beach, FL 33446
USA
Phone: 888-247-6486
email: CustomerService@newenglandmintcoins.com