New England Mint
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Haven't Received Your Package Yet?

Delivery Times:
Domestic Orders placed for items in stock may take up to 2 weeks to arrive depending on your local postal service. The average delivery time, for domestic delivery, is 5 to 7 days. The optional Priority Delivery time is 2 to 3 days.

BackOrders / Out-of-Stock:
Occassionally an item being advertised sells quicker than we anticipate and stock is depleted before our replenishment shipments have arrived. If the item is not expected to arrive in time to deliver to you within 30 days from the time you placed your order - we will send you a notice informing you of the status and will offer you the option of refunding any payment you may have made, or holding your order open until the stock arrives.

We do not charge your order until stock is available for your shipment.

Backorder or Out-of-Stock Notices may not be sent if we feel your order will be delivered within 4 weeks.

For Order Status Inquiries, PLEASE EMAIL
CustomerService@newenglandmintcoins.com

In order to expedite your inquiry or request, please try to provide as much information and detail as possible - this will save a great amount of time and help us to provide you with more appropriate responses.

Please Make Sure to Provide the
Following Minimum Information:
  • Full Name
  • Shipping Address used on order
  • Order Number (if available)
  • Date of Your Order (if available)

Customer Service Representatives will normally be able to address your questions and provide you responses within a few hours of their receipt. - There are instances however, when we receive extremely large volumes of email inquiries (in bursts) that may take longer than usual for us to respond to. Please be patient, we will respond as quickly as possible and expect an e-mail response within 1 or 2 business days.


Online Order Information is NOT AVAILABLE TO TELEPHONE REPS
for approximately 4 to 8 hours after your order has been placed. You can view orders that are 'in process' using the 'My Account' function.

PLEASE WAIT for a few hours before attempting to call our Help Center
about an online order that has already been placed.

If you need assistance PLACING AN ORDER or have questions about products and services you may call at any time.

(203) 255 8749


We Accept VISA, MasterCard, American Express or Discover credit cards

New England Mint
460 Sackett Point Rd
North Haven, CT 06473
USA
Phone: 203-255-8749
email: CustomerService@newenglandmintcoins.com