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Satisfaction is always fully Guaranteed! If for any reason you are not completely
satisfied with any purchase made from our NewEnglandMintCoins.com website. You
may, within 30 days from the date of receipt, return your product for a full
replacement, exchange or refund.
We want you to enjoy shopping
at NewEnglandMintCoins.com, so we will gladly accept returns and exchanges if
they comply with our return policy. Please read this page carefully before you
make a purchase decision or would like to make a return or an exchange. We want
you to be totally satisfied with your purchase. If you are not happy with your
purchase you can return it for a full replacement, exchange or refund.
- Closeout item sales
are final. You can return Closeouts only if the product is damaged or defective.
- Your return merchandise
must be re-sellable, in it's original condition: packaged in the original
box. Please wrap the box or put it inside another box for shipping, do not
alter the original product box by adding tape or marking on it).
- Refunds or exchanges
will be for the full purchase price, minus shipping and handling.
Club shipments returned within the 30 day preview period receive a
full refund including shipping and handling.
- Orders Canceled before
the shipment is made will be fully refundable if a charge has been processed.
However, as with all of our regular orders,
we do not charge your credit card until your order is ready to be shipped,
so it is unlikely that there will be any charges on an unshipped order.
- Shipping is at purchaser's
expense (unless we've made a shipping error).
- As soon as we receive
your return we will send you a replacement, exchange or refund according to
your instructions. If product which was not damaged when you received it
is returned in bad or damaged condition, no
credit will be issued and product will be returned to you.
- We recommend a return
shipping method that is traceable as we are not responsible for lost return
- We are not responsible
for defects or damage caused by customer error. Our full liability is limited
to refund or credit of purchase price of merchandise.
- If the package is refused
by the customer and is returned to us, we will treat it as a return. Customer
will receive a refund for the purchase price, minus shipping and handling
- Defective or wrong items:
We carefully review all our merchandise before packaging to make sure everything
is perfect. If you receive a defective or wrong item, please contact us within
7 days of receiving your order and we will promptly send you a replacement
after you have returned the wrong or defective product. If we can't provide
a replacement we will issue you a full refund. You will not be charged any
additional shipping or handling fees for replacement shipments.
- Refunds will be paid using
the payment method of the original shipment. Credit card payments will be refunded
by a card refund. Check payments will be refunded by check.
If for some reason your card processor will not accept a refund transaction,
the amount of the refund will be credited to your account for use in a future
To Return merchandise, please follow these instructions:
- Your return merchandise must be
re-sellable, in it's original condition: packaged in the original box.
(Unless the reason for the return is for defects or shipping damage)
Please wrap the box or put it inside another box for shipping,
do not alter the original product box by adding tape or marking on it.
- Mark the outside of your package with your
Order Number & Your Account Number As They Appear on the Invoice
Your Account number & order number on the INVOICE, is YOUR RETURN AUTHORIZATION
and it must appear in Bold writing on the outside of your package -
preferably under your return address.
If you no longer have your invoice, please call or e-mail our customer service department
so they may provide this number for you.
- Send your returns to: NEM, Returns Department, 57 Dodge Avenue, Suite 3, North Haven CT 06473
- We highly recommend a return shipping method
that is traceable as we are not responsible for lost return shipments
and we will not be able to credit you for items that do not reach us.
- As soon as we receive your return
we will send you a replacement, exchange or refund according to your instructions.
If the product is returned in bad or damaged condition, no credit will be issued
and product will be returned to you.